ASETRAX (Assets Property Hub)™ (TM1319049)

Operated by ASETRAX LIMITED
Company Number: 9450631
New Zealand Business Number (NZBN): 9429053876591
Tax File Number (TFN): [PENDING – to be added on receipt from ATO]
GST Registered: Yes (GST Number: 149-421-033)
Australian Business Number (ABN): [PENDING – to be added on receipt from ATO]
Suite 16015, Level 1, 6 Johnsonville Road
Johnsonville, Wellington 6037
New Zealand
Email: aphadmin@assetspropertyhub.com
Phone: +64 27 338 4107
Website: https://assetspropertyhub.com

Last updated: August 15, 2026

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Acceptable Use Policy

This Acceptable Use Policy (“Policy”) sets out the rules and expectations for how you must behave when using the AsetraX platform at https://assetspropertyhub.com (“Platform”). This Policy applies to all Users, Members, Listers, and anyone accessing or interacting with AsetraX.

By using AsetraX, you agree to comply with this Policy. Violation may result in account suspension, termination, and legal action.

1. General Principles

1.1 Lawful Use Only

You agree to use the Platform only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the Platform.

Prohibited conduct includes:

• Any activity that is illegal under New Zealand, Australian, or international law
• Any activity that violates the rights of AsetraX or other Users
• Any activity that could harm the Platform’s reputation or functionality

1.2 Truthfulness and Honesty

You agree to provide accurate, truthful, and complete information when using the Platform. You must not:

• Provide false or misleading information in your account or listings
• Impersonate another person or entity
• Misrepresent your qualifications, licensing, or professional status
• Make false claims about investment returns, rental yields, or property value

1.3 Respect for Others

You agree to treat all Users and AsetraX staff with respect and professionalism. You must not:

• Engage in harassment, bullying, or abuse
• Discriminate based on protected characteristics
• Post threatening, defamatory, or hateful content
• Engage in coordinated attacks on any User

2. Prohibited Conduct

2.1 Fraud and Deception

You must not:

• Commit fraud or misrepresentation in any listing or transaction
• Use the Platform to scam, deceive, or manipulate other Users
• Provide false investment projections or rental yield claims
• Engage in money laundering or other financial crimes
• Use false payment methods or stolen payment information
• Engage in identity theft or account takeover

Consequence: Immediate termination + referral to law enforcement

2.2 Intellectual Property Violation

You must not:

• Upload images or content you don’t own or have permission to use
• Use copyrighted images from other websites without attribution or permission
• Plagiarize descriptions or content from other platforms
• Violate trademark rights or use others’ brand names without permission
• Circumvent copyright protections or DRM systems

Consequence: Content removal + account suspension + legal action

2.3 Privacy and Data Protection Violations

You must not:

• Share other Users’ personal information without consent
• Harvest email addresses or contact information for external use
• Engage in doxxing (publishing private information to harass)
• Collect data from the Platform without authorization
• Violate GDPR, Privacy Act 2020, or Privacy Act 1988

Consequence: Content removal + account suspension + legal action

2.4 Harassment and Abuse

You must not:

• Send threatening, harassing, or abusive messages to other Users
• Engage in repeated unwanted contact
• Make sexual harassment or advances toward other Users
• Post offensive comments or hate speech
• Coordinate harassment campaigns

Consequence: Content removal + account suspension + termination

2.5 Discrimination

You must not:

• Discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
• Refuse to show or sell property based on protected characteristics
• Make discriminatory remarks or post discriminatory content
• Violate Fair Trading Act 1986 (NZ) or Australian Consumer Law

Consequence: Content removal + account suspension + legal action

2.6 Spam and Unsolicited Contact

You must not:

• Send spam, unsolicited bulk messages, or marketing to Users
• Use the Platform to collect emails for spam campaigns
• Send repeated unwanted messages
• Use automated tools to send messages without consent
• Violate the Unsolicited Electronic Messages Act 2007 (NZ) or Spam Act 2003 (AU)

Consequence: Content removal + account suspension + termination

2.7 Malware and Security Threats

You must not:

• Upload files containing viruses, malware, or ransomware
• Attempt to hack, crack, or compromise the Platform
• Perform unauthorized security testing
• Use automated tools to attack or overload the Platform
• Exploit security vulnerabilities

Consequence: Immediate account termination + law enforcement referral

2.8 Illegal Content

You must not:

• Post child sexual abuse material (CSAM) or exploit content
• Post content that violates laws regarding obscenity, violence, or illegal drugs
• Promote or facilitate illegal activity
• Sell or promote controlled substances
• Post content that violates any applicable law

Consequence: Immediate account termination + law enforcement referral

2.9 Regulatory Violations

You must not:

• Violate real estate licensing laws (Real Estate Agents Act 2008 (NZ), state/territory laws (AU))
• Violate Foreign Investment Act requirements (OIA 2005 (NZ), FIRB (AU))
• Violate advertising standards or consumer protection laws
• Make misleading or false claims about investment returns
• Violate Money Laundering and Terrorist Financing Act 2009 (NZ)
• Violate Anti-Money Laundering Act 2006 (AU)

Consequence: Content removal + account suspension + legal referral + regulatory reporting

2.10 Market Manipulation and Fraud Schemes

You must not:

• Engage in pump-and-dump schemes or artificially inflate property values
• Use fake reviews or testimonials
• Coordinate with other Users to manipulate prices or demand
• Engage in pyramid schemes or multi-level marketing
• Use the Platform as part of a confidence scam

Consequence: Content removal + account suspension + termination + law enforcement referral

3. Listing Content Standards

3.1 Accuracy Requirements

All listings must:

• Accurately describe the property condition, size, and features
• Include accurate pricing and financial information
• Accurately represent the property type and location
• Accurately state Foreign Buyer Eligible or FIRB Eligible status
• Include accurate rental yield or investment projections (based on reasonable data)

3.2 Prohibited Listing Content

You must not:

• Use misleading or exaggerated language or clickbait headlines
• Include false information about location, size, or condition
• Include fake or doctored images
• Use AI-generated images without clear disclosure
• Make false claims about investment returns or market demand
• Include content that violates intellectual property rights

Example violations:

• ❌ “10% guaranteed annual return” (misleading financial promise)
• ❌ “Luxury penthouse” for a modest apartment (misrepresentation)
• ❌ Images from a different property or AI-generated without disclosure
• ❌ Copy plagiarized from other websites

3.3 Foreign Buyer Eligible and FIRB Tagging

• You must only tag listings as “Foreign Buyer Eligible” if the property genuinely qualifies under NZ’s Overseas Investment Act
• You must only tag listings as “FIRB Eligible” if the property genuinely qualifies under Australia’s Foreign Investment Review Board rules
• Incorrect tagging is grounds for content removal and account suspension
• You remain solely responsible for the accuracy of these designations

3.4 Investment Projections and Yield Claims

• All rental yield or capital growth projections must be based on reasonable, verifiable data
• You must not make guaranteed returns claims
• You must not cherry-pick data to inflate projections
• You must include assumptions and disclaimers
• You must not claim typical returns without data backing

4. Communication Standards

4.1 Professional Communication

All communications on the Platform must:

• Be professional, respectful, and courteous
• Be accurate and truthful
• Not be abusive, harassing, or threatening
• Not contain hate speech or discriminatory language

4.2 Prohibited Communications

You must not:

• Send threatening or abusive messages
• Send unsolicited bulk messages or spam
• Engage in harassment or repeated unwanted contact
• Share private information about other Users
• Impersonate AsetraX staff or other Users
• Use the Platform to promote external schemes or services

4.3 Direct Messaging and Enquiries

• Private messages on the Platform are not confidential
• AsetraX may monitor messages for compliance and safety
• Keep messages professional and focused on property or services
• Do not attempt to move enquiries off-platform to avoid Platform protections

5. Account and Profile Standards

5.1 Account Information

• Your account information must be accurate and truthful
• You must update your information if it changes
• You must not have multiple accounts to circumvent rules or restrictions
• You must not share your account credentials with others

5.2 Profile Requirements for Professionals

If you are an Agent, Agency, or Developer:

• You must disclose your real name or business name
• You must provide a valid business address
• You must provide accurate contact information
• You must disclose your real estate licensing (if applicable)
• You must disclose any regulatory violations or complaints
• You must maintain professional profile standards

5.3 Prohibited Profile Content

• No false or misleading information in your profile
• No profanity or offensive language
• No hate speech or discriminatory content
• No links to external scam sites or malware
• No misleading qualifications or certifications

6. Use of Platform Features

6.1 Listing Uploads

• Images must be of the actual property (not stock photos or AI-generated images, unless clearly disclosed)
• Images must not be misleading or deceptive
• Images must not contain watermarks from competing platforms (unless licensing permits)
• Videos must be of acceptable quality and relevant to the listing

6.2 Search and Analytics Features

• You must not abuse search or analytics tools to gain competitive advantage
• You must not scrape or crawl the Platform without permission
• You must not use bots or automated tools to extract data
• You must not attempt to reverse-engineer Platform algorithms

6.3 API and Integration (if available)

• If AsetraX provides API access, you must comply with all API terms
• You must not use APIs for unauthorized data extraction
• You must not use APIs to manipulate Platform systems
• You must not share API credentials or tokens

7. Compliance with Laws

7.1 Real Estate Licensing

If you are an Agent or Agency:

• You must hold a valid real estate license in your jurisdiction
• You must maintain compliance with all licensing requirements
• You must disclose any license suspensions or revocations
• You must comply with the Real Estate Agents Act 2008 (NZ) and equivalent AU legislation

7.2 Foreign Investment Compliance

• You must comply with NZ’s Overseas Investment Act 2005
• You must comply with Australia’s Foreign Investment Review Board rules
• You must not assist foreign buyers in circumventing investment restrictions
• You must accurately represent Foreign Buyer Eligible and FIRB Eligible status

7.3 Financial Services Compliance

• You must not provide financial advice without proper licensing
• You must not make investment guarantees or promises
• You must comply with all financial services regulations
• You must include appropriate disclaimers on financial claims

7.4 Consumer Protection Compliance

• You must comply with Fair Trading Act 1986 (NZ)
• You must comply with Australian Consumer Law
• You must not engage in misleading or deceptive conduct
• You must honor your obligations to buyers and sellers

7.5 Anti-Money Laundering Compliance

• You must comply with AML/CFT laws in NZ and Australia
• You must not process payments from suspicious sources
• You must not facilitate transactions you know involve illegal funds
• You must report suspicious activity as required by law

8. Consequences for Violations

8.1 Warning

First minor violation:

• Written warning email
• Opportunity to correct the violation (typically 7 days)
• Education on the specific policy

8.2 Content Removal

• Content that violates this Policy is removed immediately
• You are notified of removal and the reason
• Repeated removals may lead to suspension or termination

8.3 Temporary Suspension

For serious or repeated violations:

• Account access is suspended for 7-30 days
• You cannot post, edit, or remove listings
• You cannot communicate with other Users
• Your profile remains visible but inactive

8.4 Permanent Termination

For severe violations:

• Account is immediately and permanently terminated
• All listings are removed
• Membership fees are forfeited (no refund)
• You are banned from creating new accounts
• AsetraX may pursue legal action

Violations resulting in immediate termination:

• Fraud or financial crimes
• Harassment or threats
• Illegal content (CSAM, violence, drugs)
• Hacking or security attacks
• Money laundering or terrorist financing
• Repeated violations after warnings

8.5 Legal Action

AsetraX reserves the right to pursue civil or criminal legal action for:

• Fraud or embezzlement
• Intellectual property infringement
• Defamation or harm to reputation
• Harassment or threats
• Illegal activity

8.6 Regulatory Reporting

AsetraX may report violations to:

• Real Estate Authority (REA) (if licensing violations)
• Australian Securities and Investments Commission (ASIC)
• Australian Competition and Consumer Commission (ACCC)
• Law enforcement (NZ Police, Australian Federal Police)
• Financial intelligence units
• Relevant regulatory bodies

9. Reporting Violations

9.1 How to Report

If you encounter a violation of this Policy, report it to:

Email: aphadmin@assetspropertyhub.com

Include:

• Your account name and email
• Description of the violation
• Link to the problematic content or listing
• Screenshots or supporting evidence
• Explanation of why you believe it violates this Policy

9.2 Response Timeline

• We acknowledge reports within 24 hours
• We investigate within 5-7 business days
• We take action (content removal, suspension, termination) based on our investigation
• We notify you of the outcome (if appropriate)

9.3 False or Malicious Reports

• False reports to harm another User may result in your account suspension or termination
• Do not report content in bad faith or to gain competitive advantage
• Reports must be made in good faith and with reasonable belief of violation

10. Monitoring and Enforcement

10.1 Monitoring

AsetraX may:

• Monitor content, messages, and user behavior for violations
• Use automated systems and manual review
• Access private messages if we have reason to believe a violation has occurred
• Cooperate with law enforcement investigations

10.2 Right to Suspend or Terminate

AsetraX reserves the right to:

• Suspend or terminate accounts for violations, immediately and without notice
• Remove content without notifying the User
• Restrict access to Platform features
• Pursue legal remedies
• Investigate violations at our discretion

10.3 No Appeal Guarantee

While we investigate reports fairly, we do not guarantee an appeal process. Terminations are final and binding.

11. Third-Party Content and User-Generated Content

11.1 AsetraX’s Limited Responsibility

• AsetraX is not responsible for content posted by Users
• We are not liable for inaccurate, misleading, or illegal third-party content
• We do not actively monitor all content continuously

11.2 User Responsibility

• You are responsible for your own conduct and content
• You are responsible for evaluating third-party content critically
• You are responsible for performing due diligence before engaging in transactions
• You are responsible for verifying information independently

12. DMCA and Copyright Claims

12.1 Copyright Takedown Notices

If you believe content on AsetraX infringes your copyright, send a DMCA takedown notice to:

Email: aphadmin@assetspropertyhub.com

Include:

• Your name, address, phone, email
• Identification of the copyrighted work
• Location of the infringing content on AsetraX
• Statement that you believe in good faith that the use is not authorized
• Statement under penalty of perjury that the information is accurate
• Your signature

12.2 Counter-Notices

If your content is removed via DMCA notice and you believe it was a mistake, send a counter-notice within 10 days. We will restore the content unless the copyright holder files a lawsuit.

12.3 Repeat Infringement

Users who repeatedly infringe copyright will have their accounts terminated.

13. Indemnification

You agree to indemnify and hold harmless AsetraX from any claims, damages, or losses arising from:

• Your violation of this Policy
• Your violation of any applicable law
• Your content or listings
• Your conduct on the Platform
• Any third-party claim related to your use of AsetraX

14. Severability

If any provision of this Policy is found to be unenforceable, that provision is severed and the remaining provisions remain in effect.

15. Changes to This Policy

AsetraX may update this Policy at any time. Changes are effective when posted. Continued use of the Platform constitutes acceptance of the updated Policy.

16. Contact

For questions about this Acceptable Use Policy:

AsetraX Support
Email: aphadmin@assetspropertyhub.com
Phone: +64 27 338 4107

For regulatory complaints:

• New Zealand: Real Estate Authority (REA), https://www.rea.govt.nz
• Australia: ASIC, https://www.asic.gov.au, ACCC, https://www.accc.gov.au
• New Zealand Consumer Protection: Fair Trading Commission, https://www.consumer.org.nz

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Summary: What You Must and Must NOT Do

✓ DO: Provide accurate information, treat others with respect, follow all laws
✓ DO: Disclose licensing and qualifications, use Foreign Buyer Eligible tags accurately
✓ DO: Report violations you encounter, communicate professionally

❌ DON’T: Commit fraud, engage in harassment, upload stolen content
❌ DON’T: Violate intellectual property rights, send spam, use malware
❌ DON’T: Discriminate, mislead about investment returns, break licensing laws
❌ DON’T: Engage in money laundering, hacking, illegal activity

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Contact Information

ASETRAX LIMITED
Company Number: 9450631
New Zealand Business Number (NZBN): 9429053876591
Tax File Number (TFN): [PENDING – to be added on receipt from ATO]
GST Registered: Yes (GST Number: 149-421-033)
Australian Business Number (ABN): [PENDING – to be added on receipt from ATO]
Suite 16015, Level 1, 6 Johnsonville Road
Johnsonville, Wellington 6037
New Zealand
Email: aphadmin@assetspropertyhub.com
Phone: +64 27 338 4107
Website: https://assetspropertyhub.com

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