AsetraX (Assets Property Hub)
Operated by Kim Troy Gida Babion (Sole Trader)
NZBN: 9429053358769
Suite 16015, Level 1, 6 Johnsonville Road, Johnsonville, Wellington 6037, New Zealand
Email: aphadmin@assetspropertyhub.com
Phone: +64 27 338 4107
Last updated: April 9, 2026
1. Overview
This Refund Policy applies to all Membership purchases made on the AsetraX Platform at https://assetspropertyhub.com. By purchasing a Membership, you confirm that you have read and understood this policy.
AsetraX operates a digital marketplace platform. Membership fees provide access to platform features including listing publication, exposure tools, and featured placements. Because access to these features is granted immediately upon payment, Membership fees are generally non-refundable.
This policy does not affect any rights you may have under the Consumer Guarantees Act 1993 (NZ) or the Australian Consumer Law (ACL), which cannot be excluded, restricted, or modified.
2. General Rule, No Refunds
All Membership purchases are final and non-refundable except in the specific circumstances set out in this policy.
This applies to:
- Monthly Membership plans
- Annual Membership plans
- Any Membership tier (Agent, Agency, or Developer)
- Renewal charges where the Membership has auto-renewed
We do not offer pro-rata refunds for unused time remaining on a Membership period. If you cancel a monthly or annual Membership before the end of your billing period, you will retain access to Membership features until the end of that period, after which your Membership will not renew. No refund will be issued for the remaining unused portion.
3. Circumstances Where a Refund Will Be Considered
Notwithstanding the general rule in Section 2, AsetraX will consider a refund request in the following circumstances:
3.1 Consumer Law Entitlements
Where you are entitled to a remedy under the Consumer Guarantees Act 1993 (NZ) or the Australian Consumer Law, we will provide a remedy, including a refund where that is the appropriate remedy, in accordance with the applicable legislation.
Under the Consumer Guarantees Act 1993 (NZ), a service must be carried out with reasonable care and skill, be fit for purpose, and be completed within a reasonable time. If we have failed to meet these guarantees and the failure is one that a reasonable person would consider significant, you may be entitled to have the problem remedied, or in cases of serious failure, to cancel the service and obtain a refund.
Under the Australian Consumer Law, you may be entitled to a refund if a service has a major failure, meaning it would not have been purchased had you known about the problem, or it is substantially unfit for purpose and cannot be remedied within a reasonable time.
If you believe you have a consumer law entitlement, please contact us at aphadmin@assetspropertyhub.com and we will assess your request in good faith.
3.2 Accidental Duplicate Purchase
If you have been charged twice for the same Membership within the same billing cycle due to a technical error or system fault, we will refund the duplicate charge in full upon verification. Please contact us within 14 days of the duplicate charge with your order references and we will investigate promptly.
3.3 Significant Platform Outage
If the Platform experiences a verified, continuous outage of 72 hours or more during your active Membership period that prevents you from accessing core Membership features, and the outage is attributable to AsetraX’s infrastructure rather than a third-party service provider or force majeure event, you may request a pro-rata credit or refund for the period of verified inaccessibility. Requests must be submitted within 14 days of the outage being resolved.
3.4 Death or Incapacitating Illness
In the event of the death of a Membership holder, or a medical condition that permanently prevents the Membership holder from operating as a real estate professional, AsetraX will consider a discretionary refund of the unused portion of an annual Membership upon receipt of reasonable supporting documentation (e.g. death certificate or medical certificate). Requests must be submitted within 30 days of the qualifying event.
4. How to Request a Refund
To request a refund under any of the circumstances in Section 3, please contact us at:
Email: aphadmin@assetspropertyhub.com
Subject line: Refund Request, [Your Name], [Order ID]
Please include:
- Your full name and registered email address
- Your WooCommerce order ID (found in your account or payment confirmation email)
- The Membership tier and billing period affected
- The reason for your refund request
- Any supporting documentation relevant to your request
We will acknowledge your request within 3 business days and aim to provide a decision within 10 business days of receiving all required information.
5. Refund Method
Approved refunds will be returned to the original payment method used at the time of purchase:
- Stripe (card payment), refunded to the original card. Processing time is typically 5–10 business days depending on your card issuer.
- PayPal, refunded to your PayPal account. Processing time is typically 3–5 business days.
AsetraX does not issue refunds by bank transfer, cheque, or any method other than the original payment method.
6. Non-Refundable Items and Circumstances
The following are not eligible for a refund under any circumstances:
- Membership fees where the Membership has been terminated by AsetraX due to a breach of our Terms and Conditions
- Membership fees for any period during which you actively used the Platform to publish or manage listings
- Renewal charges where a cancellation request was not submitted before the renewal date
- Any fees associated with add-on features, upgrades, or one-time promotional placements
- Affiliate commissions, commissions paid or accrued under the AsetraX Affiliate Referral Program are not refundable once paid, except in cases of fraud or material breach as set out in our Terms and Conditions
7. Chargebacks
If you believe you have been charged incorrectly, please contact us at aphadmin@assetspropertyhub.com before initiating a chargeback with your bank or payment provider. We will investigate and resolve legitimate billing issues promptly.
Initiating a chargeback without first contacting us may result in the immediate suspension of your account and Membership while the matter is under investigation. Where a chargeback is found to be unwarranted, we reserve the right to recover any costs incurred in disputing the chargeback.
8. Cancellation vs. Refund
Cancelling your Membership and requesting a refund are two separate actions.
Cancellation stops your Membership from auto-renewing at the end of your current billing period. You retain access to Membership features until the period ends. No refund is issued as a result of cancellation alone.
Refund is a return of fees already paid, available only in the circumstances set out in Section 3.
To cancel your Membership, contact us at aphadmin@assetspropertyhub.com before your next renewal date.
9. Changes to This Policy
AsetraX reserves the right to update this Refund Policy at any time. The date at the top of this page reflects the most recent revision. Changes will not apply retrospectively to purchases made before the effective date of the update.
10. Contact Us
For all refund-related queries:
AsetraX (Assets Property Hub)
Kim Troy Gida Babion (Sole Trader)
NZBN: 9429053358769
Suite 16015, Level 1
6 Johnsonville Road
Johnsonville, Wellington 6037
New Zealand
Email: aphadmin@assetspropertyhub.com
Phone: +64 27 338 4107
Website: https://assetspropertyhub.com
